Doing Business with the General Services Administration

Vital Statistics<@VM>In Profile: Michael Carleton, chief information officer<@VM>Contracts for bid

Top 10 IT Contractors

1.SAIC, $339.9 million

2.Northrop Grumman, $209.1 million

3.CSC, $183.2 million

4. EDS, $172.3 million

5. Anteon, $167.5 million

6. Affiliated Computer Services, $142 million

7. Booz Allen Hamilton, $114.4 million

8. DynCorp, $108 million

9. SRA International, $86.3 million

10.ManTech, $84.8 million

Source: Input Inc.

Things to note

Not familiar with GSA? Start at its Web site and click on "Selling to the Government." Anything you have to offer, the agency has an office for it. Here you will also find "Getting on Schedule." This tells you how to get on the Federal Supply Schedule, which allows federal customers to buy directly from commercial suppliers.

What can be said about the Web site? These people run FirstGov, so they know how to put together a site that works. For such a large agency, GSA presents information succinctly and in plain English. I like that.

Fun facts: GSA has managed some unusual operations. Among them: hemp plantations in South America and a jewel bearing plant in North Dakota.

Address: 1800 F St. NW , Washington, DC 20405
(202) 501-0800

Founded: July 1, 1949

Administrator: Stephen Perry

Employees: About 14,000

Number crunching

2001 budget: $18.1 billion

2002 budget: $19.1 billion

2003 request: $18.9 billion

Total It Budget

Fiscal 2002,$455 million*

Fiscal 2003,$460 million**

Fiscal 2004,$505.1 million**

Fiscal 2005,$561.9 million**

Fiscal 2006,$631.9 million**

Fiscal 2007,$711.7 million**

*Government forecast

**Input forecast

Source: Input

What it does: The General Services Administration may be the world's biggest office manager. It supports federal employees with the tools and facilities they need to do their jobs, everything from workspace to furniture to equipment to computers. It also provides travel and transportation services, manages the federal motor vehicle fleet, oversees telecommuting centers and federal child care centers, preserves historic buildings and manages a fine arts program.

Major subagencies: Eleven regional offices throughout the country. Operates the Federal Consumer Information Center and FirstGov (, the official U.S. government Web portal that offers access to information on federal, state, local and international government.

Michael Carelton

Took the job: October 2000

Hometown: Walpole, Mass.

Home now: Arlington, Va.

Family: Married to Jeuli Bartenstein

Hobbies: "I'm a life-long, aging soccer player." The position he plays depends on the age of his fellow players for a particular game.

Last book read: "Wherever You Go, There You Are: Mindfulness Meditation in Everyday Life" by Jon Kabat-Zinn

Alma mater: Bachelor of science degree from Boston University, master's degree in public administration from Northeastern University, master's of science degree in information resources management from Syracuse University.

What are the IT challenges the agency faces, as you see them?

I'd start with issues around performance measures. As an agency with new leadership, we're quite focused on setting goals and performance measures to gauge our achievement. With establishment of those and efforts to track them over time, there is a need for data we can put into information systems that allow us to do that well.
High on this list is IT security, including aspects of that that have to do with continuity and with the aspects of post 9-11 ... making sure our systems are totally secure, how we would restore operations capability under any imaginable circumstance.

What do you look for in companies with which you are thinking of doing business?

I would say a proposal that is responsive to the requirements we've expressed as we seek services from competitive contractors. ... I guess the word would be rapport, and by that I mean many of the things we do, we do with a collection of federal employees that work for me, for others in GSA, for contractors. ... We need a spirit of collaboration and an ability to work together.

A year from now, where do you see the GSA's technology capabilities?

I see them extending more toward the customer so that we're leading five of the 24 e-gov initiatives, and they are by design customer-centric. ... Our interest is to use technology to improve what the customer experiences. Safeguard Program II

Value: $250 million

RFP: July

Purpose: Information assurance and security services including critical infrastructure assessment, risk management, continuity and contingency planning, and infrastructure protection.

Potential bidders: Twenty-seven companies won a spot on the first Safeguard contract. The recompete also will be a multiple-award contract.

Computerized Maintenance Management System

Value: Not available

RFP: June

Purpose: The Indian Health Service wants management systems at five of its largest facilities: Hopi Healthcare Center, Whiteriver Hospital, San Carlos Hospital, Parker Hospital and Phoenix Indian Medical Center, all in Arizona. The facilities serve 105,000 Native Americans.

Potential bidders: None listed.

Enterprise Metadata Repository System

Value: Not available

RFP: June

Purpose: A repository system will allow software developers and users easy access to existing pertinent logical and physical metadata required to more rapidly develop software while ensuring that the developers are following all data standardization compliance requirements.

Potential bidders: None listed.

Telework Centers

Value: Not available

RFP: Late May; award expected in July

Purpose: GSA wants to open two telework centers in Montgomery County, Md. The contractor will provide the facility and all necessary management, supervision, personnel, equipment, and supplies.

Potential bidders: None listed.

Source: Input

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