AMS, Hansen Improve E-Services for New York Customers

American Management Systems Inc. of Fairfax, Va., has made significant enhancements to the state of New York's six year-old portal.


The most notable enhancement is the creation of a common statewide banner that provides access to information by topic, geographic location, word search or state agency, state and company officials said March 1.


The portal was built in less than two months and was part of a collaborative effort between AMS and the New York State Office for Technology.


AMS officials would not disclose the value of what they said is a time and materials-based contract.


Residents of the state can use the site to access services, including renewal of motor vehicle registration, ordering of custom license plates, applying for higher education tuition assistance, purchase of passports to state parks, and access to electronic toll collections accounts.


Also on March 1, Hansen Information Technologies Inc. of Sacramento, Calif., said it has sold additional software solutions to the New York City Department of Environmental Protection.


The additional sales involve Hansen's integrated supply chain management solution, which will be added to the existing suite of Hansen products already in use by the city's call center.


The integrated solution replaces a primarily manual system and allows the department to improve operations and provide better service to citizens.


The department's call center went live with Hansen in July 1998 and is being used by more than 200 department employees. The supply chain management implementation consisted of three phases and was completed in about four months.


About the Author

William Welsh is a freelance writer covering IT and defense technology.

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