Study: Public Sector Looks to Private Side for Restructuring

Study: Public Sector Looks to Private Side for Restructuring

By Nick Wakeman, Staff Writer




MAY 19 ? Governments are looking at electronic business technologies and partnerships with the private sector as a way to redefine government roles and responsibilities, according to a new study by KPMG of New York.



KPMG interviewed 97 national, regional and city government chief executives from Australia, Canada, France, Germany, the Netherlands, New Zealand, South Africa and the United States for its study, "Managing the Public Sector - Global Challenges."



"Government leaders are at a pivotal point in determining their government's future as they make key strategic decisions on technology, responsibilities and core services," said Patricia Faulkner, leader of KPMG's Australia public sector practice. "Technology is playing a driving role in enabling governments worldwide to develop new options and facilitate coordination of agencies and private providers to make service delivery more user-friendly."



The study found that 80 percent of the respondents said their governments provide information via Web site, and 59 percent provide basic interactivity such as communicating with customers and suppliers by e-mail or tailoring information according to the Internet user's residence or postal code.



Only 39 percent process simple transactions online, 38 percent reported plans to invest in smart card technology, and 27 percent are planning to invest in e-cash technology within five years.



"State and local government leaders clearly reported a stronger commitment to technology investments and performing functions electronically than did national leaders," Faulkner said. "Arguably, this reflects a difference in mission ? with state and local governments focused on delivering services and interfacing directly with citizens, while national governments are concerned with policy and security issues."



Partnerships between the public and private sector are on the rise, the study said. "What we are now seeing are alliances or joint ventures, such as private financial initiatives that reflect a greater level of sophistication," Faulkner said.



Concerns about privacy and government data security were raised as barriers to private sector involvement, but those issues may be overcome through technology and firewalls, she said.




Reader Comments

Please post your comments here. Comments are moderated, so they may not appear immediately after submitting. We will not post comments that we consider abusive or off-topic.

Please type the letters/numbers you see above

What is your e-mail address?

My e-mail address is:

Do you have a password?

Forgot your password? Click here
close

Trending

  • POWER TRAINING: How to engage your customers

    Don't miss our Aug. 2 Washington Technology Power Training session on Mastering Stakeholder Engagement, where you'll learned the critical skills you need to more fully connect with your customers and win more business. Read More

  • PROJECT 38 PODCAST

    In our latest Project 38 Podcast, editor Nick Wakeman interviews Tom Romeo, the leader of Maximus Federal about how it has zoomed up the 2019 Top 100. Read More

contracts DB

Washington Technology Daily

Sign up for our newsletter.

Terms and Privacy Policy consent

I agree to this site's Privacy Policy.