Got tech smarts? Not all do
Don't forget the 33 percent of American adults who aren't using the Internet, or the novice users, a Google Inc. executive told government and industry IT execs at a conference last month in Philadelphia.
"You have to think about the other guy who's not familiar with technology and [government] organization charts," said Dave Girouard, general manager of enterprise for the Mountain View, Calif., company, creator of the popular Google search engine.
Girouard praised FirstGov.gov, the federal portal for government services and information.