Doing Business With Equal Employment Opportunity Commission
General info: EEOC<@VM>The CIO file: Sallie Hsieh
- By Evamarie C. Socha
- Apr 15, 2004
Equal Employment Opportunity Commission
1801 L St. NW
Washington, DC 20507
: July 2, 1965Commissioners:
Cari Dominguez, chair; Naomi Earp, vice chair; Paul Steven Miller; Leslie Silverman; Stuart IshimaruGeneral counsel:
2,540What it does:
The EEOC enforces laws aimed at preventing illegal
discrimination in the workplace, and it investigates charges of violations. The agency was given litigation enforcement authority by Congress in 1972. Major subagencies:
None Number crunching2005 budget request:
$350.7 million2004 budget:
The Web:I didn't find a specific link on the EEOC home page with information for contractors. Fedbizopps.gov does list opportunities for the agency, so I advise you start there.
The EEOC Web site, however, in my opinion is well done and a great resource for any of us working stiffs. All kinds of information is there, including the law, specific types of discrimination, how to file a complaint, statistics on the work force and much more.
Chief information officer and director of the Office of Information TechnologyTook the job:
Gainesville, Va. Hobbies:
Music, books and mystery moviesCurrently reading:
Reads a lot of technology-related publications. Currently reading "Web Services and Service-Oriented Architectures"
Alma mater: Master's degree in statistics from the Pennsylvania State University
WT: How has technology changed what your agency does?
Hsieh: Over the years, EEOC leveraged technology internally and externally to facilitate its mission functions. Internally, we use technology to improve operational efficiency and information sharing across 52 offices nationwide. Essential information is made available electronically through our intranet and information systems.
We use technology to streamline our processes by integrating various vertical information systems and consolidating separate data sources. For example, in the mission-critical area, we recently implemented a new Web-based system that integrated our enforcement, litigation and outreach activities. Data collected from these functions is consolidated into a single, centralized database that gives our investigators and attorneys immediate access to nationwide information on specific complaints or cases, or to look for complaints and cases filed by the same party or against the same respondent in other geographic areas that are being handled by another office. This new capability has made the work of our front-line employees easier and more efficient.
Additionally, with real-time access to essential information, analysts have quick access to information needed for conducting analysis and trend studies, and the management has immediate access to workload statistics for resources decisions and external reporting requirements.
Externally, we use technology to enhance customer service and make more information available online for easier access by the public. We ensure information that we post on our Web site is equally accessible to people with and without disabilities.
For easier and faster exchange of information, we deployed easy-to-use, Web-based systems for our customers. For example, in finance, we strengthened the e-commerce efforts with our business partners to enable electronic transactions related to acquisition and payment. In human resources, we automated personnel processes and enabled online posting of job openings and submission of applications. To improve our technical assistance and outreach services to individuals, groups or companies, we are also providing online registration for educational and training opportunities.WT: What do you look for in companies with which you are thinking of doing business?
Hsieh: We look for companies that have excellent past performance. Since we are a small agency with a limited technology budget, we make our investments strategically to reduce risk and get the best value for the dollars. This also means we cannot afford experiments with technology that is emerging or under development. We look for proven technology and companies with the right knowledge and skills. Specifically, vendor experience and a customer-focus are important for service-oriented companies, and financial stability is important for product developers and manufacturers.WT: For a company that is new to working with the EEOC and has something to offer you, where is a good place to start? What would you advise them?
Hsieh: For both EEOC and the vendor's benefit, I truly believe that no valuable time should be wasted trying to sell us products that are irrelevant to our business and functions. With that in mind, if a company believes it has valuable services to offer, I advise it to check Federal Business Opportunities (www.FedBizOpps.gov
) frequently for postings. Additionally, a company can send us product information or literature via mail or fax if it has something that's relevant to our business.
This information will be distributed to the appropriate individuals in the subject-matter area for review. If there is interest, then we will invite the company to provide more detailed information, which often includes product demonstrations to our technical and program staff. WT: A year from now, where do you see EEOC's technology capabilities?
Hsieh: We will continue to move toward a paperless environment and push for the reduction of paperwork. We are working to convert our paper records into electronic format.
For example, we offer our attorneys off-the-shelf case management software that allows them to manage their case files electronically. We are also phasing in an electronic document management system for indexing, processing, archiving and retrieving different types of documents. Our ultimate goals include reducing the paperwork burden, improving our internal efficiency and augmenting capability for disaster recovery of our critical data.
We plan to deploy more Web-based technology to provide our customers with electronic access to our information and services.
For example, we will be participating in federal initiatives such as e-Rulemaking, e-Authentication and e-Travel. We are also looking at technology that can enhance electronic communications internally and externally.
We will be expanding VPN technology for employees who participate in telework program and have a need for remote access to agency systems.
In addition to enhanced audio capability, we will continue our research in video capability and wireless technology, such as PDAs, WLAN and related security solutions.