The requirement for a multi-channel IP network and unified communications to support all of an organization’s interaction and collaboration needs has never been more evident. It is becoming increasingly important for IT management to begin to lay the foundations for the availability of integrated common communication services, either by infrastructure upgrades or through Managed Services. If organizations have not already, they should put in place the foundation of a converged IP environment, along with exploiting unified communications and the latest collaboration mechanisms.
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The Professional Services Council has formed a new technology policy council to focus on the implications of the growing convergence of technology and services.
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