Unisys to optimize Army help desk support under $93M contract

Unisys Corp. has won a $93 million contract to provide the Army with enterprise service desk services.

This contract will consolidate the Army’s infrastructure so that all U.S. Army personnel who need help desk support or other end-user IT support services may have a single point of contact for assistance, Unisys said in a release. This will improve the way Army will obtain support for IT users.

“This project will allow Unisys to help the Army make its IT support services more efficient and cost-effective through the use of proven commercial technology and services,” said Gene Zapfel, group vice president for defense and intelligence agencies, Unisys Federal Systems.

Unisys will set up a web-based self-help portal, call center-based service agents and experts. The project will operate 24 hours per day, seven days a week.

In order to complete this task, Unisys will use its Edge Service Management solution, which enables IT organizations to focus on making employees more productive by connecting IT services to related business processes, Unisys said.

The company will also use its Unisys VantagePoint, which is an advanced user interface and service orchestration center for the company’s service management and other business and IT services.