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GSA updates its social media guide for federal agencies

If you thought federal agencies' use of social media was a breeze, think again. The General Services Administration published its new 26-page Social Media Navigator on May 18 with lots of advice to consider while establishing a presence on Facebook, Twitter, YouTube or other popular social networking websites.

Agencies should minimize risks by being aware of all their responsibilities, GSA advises. The list of requirements is quite long and includes complying with policies on product endorsements; ensuring Section 508 accessibility; protecting privacy and intellectual property; and complying with lobbying, political activity and Federal Advisory Committee Act laws. The requirements also include following guidelines on records management and information collection, plain language use, data quality, access for those with limited English-speaking skills, cookies, and usability.

In addition, agencies need to make sure they have content review policies and disclaimers in place, blog comment policies and an incident response plan in case the social network is hit by a virus or worm. Those are listed among the items on a risk mitigation checklist included in the guide.

Posted by Alice Lipowicz on May 31, 2011 at 7:25 PM


Reader Comments

Wed, Jun 1, 2011 Sharon Silver Spring

Props for 508 accessibility--I'm glad it hasn't gone by the wayside. Hopefully it's enforced!

Wed, Jun 1, 2011 Brand Niemann United States

Why doesn't GSA use social media to tell people about social media use? http://semanticommunity.info/AOL_Government/The_Social_Media_Navigator

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