DLT Solutions Inc.
Internal Revenue ServiceHow the customer benefited:
Kappeler identified contractual oversights in a multiyear, multimillion-dollar project and was able to point them out in time to avert serious problems.What makes him a leader:
Kappeler started working with DLT as a part-time consultant, but during the past three years he has become an integral part of the company's staff, in large part because of leadership skills that include an eye for practicality. He carved a niche for himself at DLT with well-executed, customer-centric services delivered in a fast and flexible environment. He balances a hectic job with a family life and finds ways to meet the needs of both.
He is a father of 6-year-old twins, and sometimes he puts the twins to bed and then return e-mail messages to West Coast clients. That makes him responsive to the customer needs without sacrificing family time.