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Customer relationship system

Randall Larsen occasionally wreaks havoc on the nation with small pox outbreaks, terrorist strikes that drive oil prices up to $154 a barrel, and anthrax attacks on our food supply.

Wisconsin's Waukesha County wants a consultant to evaluate the feasibility of a customer relationship management program to improve citizen services. A request for proposal is expected in September.

The consultant will define and document business and customer requirements, review workflows, survey, analyze and identify constituent and citizen expectations, and determine the best infrastructure and architecture to support a system.

Fla. wants disease mapping

The Florida Department of Health's Environmental Health Tracking Program wants a vendor to provide software for epidemiological and disease-rate mapping and reporting within the Environmental Systems Research Institute's ArcGIS software. An RFP is expected by January.

Payroll system replacement

The Division of Finance within the Alaska Department of Administration wants a new human resources and payroll. An RFP is expected by January. The solution must be integrated with the state's accounting system and budget system, and interact with external entities such as health trusts and tax authorities.

N.J. seeks IT services support

The New Jersey Office of Information Technology wants a vendor to provide various IT professional services. An RFP is expected in October. The vendor will offer an array of services, including production and Web support, network and telecommunications, and applications development and systems consulting.

Case management system

The Indiana Department of Workforce Development wants to create or adopt a comprehensive case management system that will support all types of programs that use case management and related functions for workforce development. An RFP is expected in November.

These opportunities are compiled by Federal Sources Inc., a market research consulting firm in McLean, Va. (www.fedsources.com)

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